Toolgear Terms and Conditions

Terms and Conditions

1 ORDERING PRODUCTS

1.1If you order products from our website we will send you an email confirming receipt of your order. Your order is an offer from you to us to purchase the goods. We accept that offer when we send you an email confirming that we have sent the goods to you.
1.2 If you order more than one product and we have not confirmed dispatch of all the products in your order status then those products not listed do not form part of our contract with you.
1.3 All orders placed by you are subject to these terms and conditions. You must be over 18 to place an order via our website.
1.4 We only deliver products within mainland UK as standard other address we will contact you with additional cost for delivery if required.
1.5 Illustrations photographs weights dimensions and descriptions on our website are intended as a general guide to products and do not form part of our contract with you. Products may vary slightly in appearance from those depicted on the website.

2 PRICES

2.1 The prices payable for products are shown on the website.
2.2 Our prices include VAT but exclusive of delivery which is charged separately
2.3 If the price of a product is incorrectly shown and is higher than stated on our website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you.
2.4 If the price of a product is lower than stated on our website we will send you the product and charge you the lower price.
2.5 We may make an additional charge for delivery costs and this will be shown separately in the checkout before you enter your details for payment.

3 PAYMENT

3.1 We accept payment by credit and debit card. We will not dispatch a product until we have received payment from you. We cannot guarantee when any item will be despatched but usually we dispatch same working day on orders before 3pm providing the items are in stock.
3.2 If for any reason payment is refused after we have dispatched the product we will have the right to request the payment from you or recover the products from you and charge you for our costs in recovering the goods or seeking further payment.

4 DELIVERY

4.1 Items will be despatched as soon as we have them in stock(we carry over 80% stock) and payment has been received and in any event within 7 days of you’re order.
4.2 Deliveries will be made between 08.30 and 18.00 Monday to Friday
4.3 If we arrange for delivery at a specific time and we are then not able to make the delivery because you are not present to accept the products then we may charge you for the costs of the failed delivery.
4.4 If delivery of the products is made to building or construction site we will only be obliged to deliver to the nearest safe location to the site.
4.5 Once we have delivered the products then you are responsible for their insurance and security.

4.6 delivery charges are simple, any order over £100 entitles you to FREE delivery. Any orders up to £100 and there is a £6.00 delivery charge. If you require SPECIAL delivery or a NEXT DAY service then you will need to contact us by either email or telephone.

5 IF YOU CHANGE YOUR MIND

5.1 By law you have the right to cancel your contract before you receive the product or return any product to us within 7 days of receiving it provided it is unused, undamaged and in its original packaging.
5.2 If you want to cancel before your order is dispatched please notify us by email method. If your order has already been processed for dispatch we may not be able to prevent it being sent to you. You should not unpack it when it arrives and you must use our returns policy to return it.
5.3 If you have already received the product from us and wish to return it please follow our returns policy set out below. We will refund the price of the product provided you notify us within 7 days of receipt and the product is unused, undamaged and in its original packaging it is your responsibility to return to us.

6 IF A PRODUCT IS DAMAGED OR FAULTY

6.1 Please keep all the warranty information that comes with your product, as it may be needed if it develops a fault.
6.2 If any product develops a fault within the warranty period given by the manufacturer you can either contact the manufacturer directly or return it to us for repair replacement or refund.
6.3 If you want to return a product to us because it was damaged when delivered or is faulty please use our returns policy. If you want a refund not a repair we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs
6.4 we will inspect all products returned to us as faulty. If we discover that they are not faulty we may recharge you for the product and the costs incurred by us.

« Back